Sony Fined $3.5m AUD Over Refund Policy In Australia
Wesley Yin-Poole, Eurogamer:
Sony has been slapped with a £1.9m fine by Australian authorities over its PlayStation refund policy.
“Consumer guarantee rights do not expire after a digital product has been downloaded and certainly do not disappear after 14 days or any other arbitrary date claimed by a game store or developer,” ACCC chair Rod Sims said.
Meanwhile, Sony’s PSN Singapore Cancellation Terms:
You can cancel a digital content purchase within 14 days from the date of transaction, provided that you have not started downloading or streaming it.
Digital content that you have started downloading , streaming and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.
A few things jump out here.
First, the Singapore terms are customer hostile in the extreme. Your consumer rights end the second you start downloading the software. You don’t even have to launch the software before your refund rights are gone.
Second, not offering refunds on digital purchases, most of which don’t even come with a full demo, is a predatory business practice. It’d be good if Sony had a global refund policy that treated every customer equally.
Third, I have never had a problem requesting a refund from Microsoft. Sony really know how to shoot themselves in the foot over little things.